* Federal Government Role
* Must have minimum NV1 clearance
* Attractive rates + full client fee disclosed
* NSW/VIC/QLD/ACT/SA
We are currently looking for enthusiastic and experienced individuals for one of our clients in Canberra to join as a Senior Records Management Infrastructure Engineer.
The ideal candidate will be responsible for:
* Providing ongoing support and technical administration for instances of OpenText Content Manager and supporting suite, IDOL content indexing, and Kiteworks.
* Diagnosing and resolving system issues and contribute to the resolution of incidents.
* Plan, test, and execute patching and upgrade activities to ensure compliance with security and regulatory policies and deliver system enhancements.
* Write and review documentation and standard operating procedures.
Technical skills
Deep knowledge of EDRMS platforms and integrations.
Essential Criteria:
1. Availability management: Level 5 (SFIA)
Provides advice and guidance on the planning, design and improvement of service and component availability. Investigates all breaches of availability targets and service nonavailability and initiates remedial activities. Develops plans for disaster recovery together with supporting processes. Manages the testing of disaster recovery plans.
2. Capacity management: Level 4 (SFIA)
Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures. Applies techniques to control the demand upon a particular resource or service. Contributes to capacity modelling and planning. Supports the design of service component capacity.
3. IT infrastructure: Level 4 (SFIA)
Provides technical expertise to enable the correct application of operational procedures.
Contributes to the planning and implementation of infrastructure maintenance and updates.
Implements agreed infrastructure changes and maintenance routines. Uses infrastructure management tools to determine load and performance statistics. Configures tools and/or creates scripts to automate the provisioning, testing and deployment of new and changed infrastructure. Maintains operational procedures and checks that they are executed following agreed standards. Investigates and enables the resolution of operational issues. Provides reports and proposals for improvement, to specialists, users and managers.
4. Problem management: Level 4 (SFIA)
Initiates and monitors actions to investigate and resolve problems in systems, processes and services. Determines problem fixes and remedies. Collaborates with others to implemented agreed remedies and preventative measures. Supports analysis of patterns and trends to improve problem management processes.
5. Programming/software development: Level 3 (SFIA)
Designs, codes, verifies, tests, documents, amends and refactors moderately complex programs/scripts. Applies agreed standards and tools to achieve a well-engineered result.
Monitors and reports on progress. Identifies issues related to software development activities.
Proposes practical solutions to resolve issues. Collaborates in reviews of work with others as appropriate.
6. Systems design: Level 5 (SFIA)
Designs large or complex systems and undertakes impact analysis on major design options and trade-offs. Ensures that the system design balances functional and non-functional requirements. Reviews systems designs and ensures that appropriate methods, tools and techniques are applied effectively. Makes recommendations and assesses and manages associated risks. Adopts and adapts system design methods, tools and techniques.
Contributes to development of system design policies, standards and selection of architecture components.
7. Systems installation and removal: Level 5 (SFIA)
Takes responsibility for installation and/or decommissioning projects. Provides effective team leadership, including information flow to and from the customer during project work. Develops and implements quality plans and method statements. Monitors the effectiveness of installations and ensures that appropriate recommendations for change are made.
The candidate must have exceptional communication skills who can lean into complex conversations and offer technical solutions that creates buy-in from stakeholders with varying technical and non-technical backgrounds.
If you are looking for a change and might be interested in applying, please get in touch with Manni at *********@vlinked.com.au for more details.
Please ensure that you provide your CV in word format outlining the skills and experience.