A Desktop Support professional provides technical assistance to computer users within an organization, troubleshooting software and hardware issues to ensure systems run smoothly.
Core Responsibilities
* Technical Troubleshooting: Address user tickets regarding hardware (desktops, laptops, printers), software (OS, productivity apps), and basic networking (connectivity, VPNs).
* Installation & Configuration: Set up new workstations, including peripherals like monitors and scanners, and install or upgrade operating systems and applications.
* User Support: Guide users through step-by-step instructions for technical tasks, either in person or through remote desktop tools.
* Maintenance & Security: Perform routine system updates, patch management, and antivirus scanning to maintain security compliance.
* Documentation: Record technical issues and their solutions in a ticketing system (e.g., ServiceNow, Jira) to maintain a knowledge base.
* Inventory Management: Track hardware assets, software licenses, and peripherals, and coordinate with procurement for new equipment.
Required Skills & Qualifications
* Education: A bachelor's or associate's degree in Computer Science, Information Technology, or a related field is typically required.
* Technical Knowledge: Proficiency in Windows, macOS, and Linux environments, as well as office automation tools and network security.
* Soft Skills: Strong problem-solving, multi-tasking, and communication skills are essential to translate technical concepts for non-technical users.
Interested candidates can share their CVs at kranthi.kumar@carecone.com.au
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