Customer Service Excellence Manager Role
We're seeking a mid-senior level professional to lead the delivery of exceptional customer experiences in-store. The successful candidate will oversee operational execution and drive service excellence.
This is a full-time management role in retail that requires strong leadership skills, attention to detail, and excellent communication abilities. The ideal candidate will have experience in coaching and developing teams, creating a positive store atmosphere, and ensuring compliance with all regulatory requirements.
The key responsibilities of this role include:
* Developing and implementing effective strategies to improve customer satisfaction and loyalty.
* Leading and mentoring Warehouse and Customer Service teams to achieve outstanding results.
* Maintaining a high level of awareness regarding all compliance and legislative requirements.
* Monitoring store activities to ensure alignment with business policies and procedures.
* Establishing and overseeing efficient warehouse inventory management processes and systems.
The qualifications for this role include:
* Customer Focus: Empathizing with customers and understanding their needs.
* Driving Results: Consistently achieving targets and exceeding expectations.
* Developing Talent: Identifying and developing talent within the organization.
* Plans and Aligns: Prioritizing tasks to align with organizational goals.
We offer a competitive remuneration package, access to career development opportunities, and a range of benefits including:
* Competitive salary and incentives.
* Ongoing training and development programs.
* Access to VIP supplier pricing and promotions.
* Flexible working arrangements.
* A supportive and inclusive work environment.
Our goal is to provide an exceptional employee experience that supports the well-being of our team members and the community we serve.