Purpose of the Role
As our new Commercial Specialist, your role will be to effectively manage supplier performance in line with legal & regulatory obligations to support the Motor Claims department and company's strategic goals.
You will:
- Develop and maintain relationships with insurance suppliers to ensure compliance with contractual obligations & performance expectations
- Facilitate the negotiation, review & renewal of supplier contracts to ensure alignment with compliance requirements and the business objectives
- Monitor suppliers' adherence to regulatory requirements, industry standards and internal policies to ensure compliance at all levels
- Evaluate supplier performance against key performance indicators (KPIs) and service level agreements (SLAs) to ensure quality, efficiency, and effectiveness
- Prepare regular reports on supplier performance, compliance status, and any remediation actions for senior management
- Identify and mitigate risks associated with supplier performance that could impact the insurance company's operations, reputation, or regulatory compliance
- Address and resolve any issues or disputes that may arise in services delivered to claims operations and provide satisfactory resolutions in a timely & efficient manner
- Co-ordinate & oversee training & guidance to internal stakeholders for onboarding of new suppliers, use of portals etc, including being accountable for the coaching & mentoring your own team
Knowledge and Experience:
- 3 years' experience in a similar role with relevant qualifications in Business, Commerce, or a similar discipline
- Strong working knowledge of insurance, recoveries and claims management relative to applicable legislation, processes and industry best practice
- Exceptional communication skills along with excellent analytical, problem solving and decision-making skill
- Demonstrated ability to effectively engage, influence & develop others and able to liaise with various stakeholders
- High level project management experience i.e. an ability to deliver results to agreed timeframes
Our Perks
- Location – All Sites: This role is available at any of our Australian locations providing flexibility to choose the office that suits you. Our Toowong office is close to the city with easy public transport and parking options while our North Lakes offices are within walking distance of some of the north side's best retail locations. If you love a view of the water, why not consider our Kawana office on the edge of Lake Kawana and only a five-minute drive to the closest beach.
- Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
- Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- Grow with us - we've got learning and professional development opportunities to suit everyone.
- Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
- Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- Access to A&G's employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.