About the role
In this unique role, you will be helping clients find Assistive Technology to improve their mobility and independence. You will build robust customer relationships through face-to-face service in our showroom by demonstrating product knowledge and equipment. Increasing sales and customer satisfaction by working with customers and their therapists and ensuring a positive experience.
Role Title: Showroom Customer Service Consultant
Hours: Monday – Friday, Full Time Permanent
Reporting: Diana Phillips – Regional Retail Manager
Essential Skills & Qualifications
- Previous customer service or industry experience preferred, but not essential
- Excellent verbal and written communication skills are essential
- Adept at navigating computer systems to manage customer interactions and records
- Ability to remain composed in a fast-paced work environment and under pressure
- Willingness to provide/obtain relevant checks due to interaction with our clients (e.g.: Police checks/NDIS Worker Screening check)
Duties & Responsibilities
- Greet customers delivering excellent customer service with a sales-focused approach
- Administration duties form 60-70% of the role with quoting, order processing and online customer correspondence.
- Assist Allied Health Therapists in finding mobility equipment for their clients.
- Resolve customer questions and concerns in an efficient manner - needs matching our product ranges to their individual needs.
- Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience
- Assist customers with accurate and timely order placement, tracking, and processing, to encourage repeat business
- Employee discounts on Aidacare health equipment products and services
- Quarterly incentive scheme
- Employee Assistance Program to support mental wellness
- Benefits package includes discounts for retail, insurance, gym and more
- Comprehensive training program to equip you with the necessary skills and knowledge
How to apply
Please submit your application via Seek or message via LinkedIn or email, Attn: Diana Phillips. Join our team at Aidacare and help us create memorable experiences for our valued customers!
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📌 Showroom sales and administration
🏢 Aidacare
📍 Gawler