**Job Title:** Security Operations Leader
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**About the Role:** We are seeking a highly experienced Security Operations Leader to oversee our 24/7 site security operations and manage our Physical Security teams, projects, and policies & procedures in order to deliver excellent results and respond to exigent matters in a timely manner.
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**Responsibilities:
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* Designing, fulfilling, and leading the 24/7 scheduling and management requirements for Physical Security Operations standard deployment (guard force services), as well as overseeing Physical Security needs of special events, reception services, executive protection, and emergency response.
* Acting as the lead point-of-contact for all Physical Security, crisis management, and incident management & reporting at our Sydney site, as well as oversee the Security Site Lead (SSL) of our North Ryde, Australia, Dedicated Transparency Center.
* Strong liaison relationships with local first responders that may include local and government law enforcement agencies.
* Capable of expertly resolving daily/usual and acute/unusual incidents with an orientation toward high customer service.
* Management and incident response, including training, crisis preparation, table-top exercising, and real-world execution of Emergency Response Plans.
* Onsite leadership presence (typically, Monday-to-Friday core business hours); on-call for after-hours emergencies.
* Planning and leading Physical Security onboarding and training of all Security personnel at your assigned site.
* Building partnerships with internal (e.g., Workplace Services, Real Estate, HR, Legal, IT) and external (e.g., mutual aid with neighboring tenants; local fire and police departments) stakeholders in order to maintain a safe and secure working environment
* Well-written reports and easy-to-follow metrics for Physical Security leadership and Executives.
* Support Executive Protection events and activities as directed by management.
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**Qualifications:**
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* Minimum Qualifications
* • 3+ years of experience in security management.
* • 5+ years of experience in corporate security (as a contractor or full-time employee).
* • Strong interpersonal, customer service, written, and presentation skills.
* • Proven track record to oversee and lead multiple projects.
* • Proven track record to handle acute incidents (e.g., major medicals, workplace violence, building evacuations).
* Preferred Qualifications
* • Tactical and managerial experience with Physical Security systems and requirements, including access control systems (e.g., Lenel); alarm monitoring; visitor management; badging operations; incident report-writing; policies, procedures, checklists, and post orders; management of aggressive behavior; and basic patrol operations.
* • Experience building and leading training requirements; overseeing Quarterly Business Reviews (QBRs) and key performance indices; and writing standard operating procedures.
* • Experience working with GSOC, SOC, or Command Center staff to ensure optimal performance of field security operations.
* • Ability to travel to other offices; respond to emergencies after-hours; and to work nights, weekends, and/or holidays as operational needs demand.
* • Military and/or law enforcement experience
* • Active AED/First Aid/CPR certification; instructor status
* • Current or previous guard license; executive protection certifications; or investigative certifications CPP
* • Experience in Executive Protection
* • Experience operating Lenel and/or Avigilon
* • Bachelor's and/or advanced degree