A career as a Case Manager in Community Corrections offers a unique opportunity to support positive change and enhance community safety.
We're currently seeking a dedicated Case Manager to join our Townsville team. In this role, you'll play a vital part in supervising individuals on community-based orders or parole, helping them make meaningful progress while contributing to a safer Queensland
Townsville is the relaxed, sun-soaked capital of North Queensland, boasting over 300 days of sunshine each year. Surrounded by natural wonders—including the Great Barrier Reef, lush rainforests, pristine beaches, and unique wetlands—Townsville is a hub for adventure and outdoor living.
Whether you're into stadium sports, hiking, wildlife encounters, or simply enjoying warm hospitality and a strong sense of community, Townsville offers an enviable lifestyle and could be the perfect place to grow your career.
To thrive as a Case Manager, you will need to demonstrate the ability to:
* Prioritise community safety when interviewing individuals, assessing and responding effectively to risk
* Manage multiple and complex demands and competing priorities in a fast-paced environment, whilst navigating policy and procedural frameworks to implement daily offender management policies
* Supportive productive working relationships with internal teams, external service providers, and community stakeholders
* Act with integrity and display personal drive
* Communicate with influence, adapting your approach to engage effectively with diverse audiences.
* Respect and embrace diversity, fostering an inclusive environment
Why Join Queensland Corrective Services (QCS)?
At QCS, we're committed to building safer communities—and that starts with supporting our people. As a Case Manager, you'll benefit from:
* Attractive salary package, including 12.75% employer superannuation, locality allowance and annual leave loading
* Nationally accredited training, including a Certificate IV in Correctional Practice (Community), with ongoing professional development
* Comprehensive leave entitlements to support your wellbeing and work-life balance
* Structured career progression and tailored development plans to help you grow
* Inclusive and supportive culture where diversity is valued.
To be eligible for this role, you must:
* Hold a current driver's licence
* Have full working rights in Australia
* Possess a bachelor's degree in a relevant field such as Criminology, Law, Justice, Psychology, Social Work, Social Sciences, Education, Health, Business, or Aboriginal and Torres Strait Islander Studies – contact us at to check if your degree field is relevant.
Final year students are encouraged to apply for temporary vacancies to be assessed for a talent pool for future permanent appointment once full completion and receipt of formal degree is provided from a recognised tertiary institution
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