The Chief Customer Officer is responsible for shaping and leading Jacana Energyâs customer strategy at the executive level, ensuring a seamless, innovative, and customer-centric experience across all touchpoints. As a key member of the Executive Leadership Team reporting directly to the CEO, this role represents the voice of the customer and overseas all customer-facing functions, including brand, marketing, internal and external communications, call centre operations, billing, credit management, and the Products Team. With the energy industry undergoing rapid transformation, the Chief Customer Officer plays a pivotal role in driving service innovation, quality assurance, continuous improvement, and engagement strategies that strengthen Jacana Energyâs connection with the Northern Territory community. An Executive contract of up to 4 years may be offered.