Early Collections Representative – Full Time
Location: Scoresby, VIC
Roster: Hybrid (2–3 days in office), Mon–Thurs 8:30am–7:00pm, Fri 8:30am–6:00pm
Training: 2 weeks onsite
About the Role:
Join a dynamic team supporting customers through various stages of their car loan journey. Responsibilities include handling general account enquiries, refinancing, insurance and roadside assistance sales, and early collections. The role demands high-quality customer service with a focus on first-contact resolution.
What We're Looking For:
Experience in collections or financial hardship.
Alternatively, strong call centre/customer service background
Excellent communication skills
Comfortable working with systems/CRMs