As a Contact Centre Superstar you are the friendly voice customers hear when they call though. You will support customers through every step of their banking journey and respond to a variety of enquires while providing excellent customer service.
Our client operates in the Mutual Banking space with a strong and respected reputation serving loyal customers across Australia.
Due to business growth our client is looking to fill multiple full-time permanent roles.
Full paid training will be provided to get you up to speed.
Why will you love working in this role?
* Hybrid working from our client's new, beautiful Barangaroo office allowing flexible WFH options
* Supported by excellent leadership and a dedicated learning and development team
* Clear career growth plan and progression opportunities
* Be part of a bank that does good for those who do good, we're value driven focused on Sustainability, Growth, Excellence and Passion
What will you do in this role
* Respond to inbound calls with empathy and professionalism
* Resolve general banking and technical enquires including online and mobile banking support
* Guide customers through digital platforms and troubleshoot issues
* Offer tailored solutions and promote relevant products and services to members
* Achieve KPIs aligned with our strategic goals and service excellence
What we are looking for:
* Face to face, hospitality, retail, or call centre experience
* Excellent communication skills, verbal and written
* Problem solving mindset and ability to think out of the box
* Comfortable with technology and quick to learn new systems
* FSR Tier 2 Accreditation is nice, however if you don't have it our client will pay for and support you with obtaining it
If you have read the above and feel really excited about the job, go ahead and apply now!