Visitor Experience Manager
Oversee the delivery of exceptional visitor experiences across all touchpoints.
Key responsibilities include:
* Leading a team to foster alignment, collaboration and high standards of service and program delivery.
* Managing operational logistics, workforce coordination, and resource allocation.
* Ensuring consistent delivery standards, safety protocols, and inclusive practices are upheld.
* Collaborating with internal stakeholders to ensure program content aligns with institutional direction.
* Developing strong relationships with external partners and community groups.
Strong leadership, effective communication, and a customer-centric approach are essential for success in this role.