About Us
We are a dynamic and rapidly growing technology company specialising in market leading SAAS software for the transport and logistics industry.
We revolutionise how transport businesses manage their operations, contributing to a more efficient supply chain and environmental sustainability.
Our positive work culture celebrates achievements, encourages employee growth, and fosters genuine work satisfaction.
We combine remote and office work with flexible start times available for early birds and night owls.
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The Role
You will be the first point of contact for our clients. You should be friendly, helpful, self-motivated, and willing to go above and beyond to ensure customer satisfaction.
* Thorough training: investment in your success with on-the-job training in support desk operations, user training, and FreightTracker system processes.
* Knowledge: apply your transport and/or logistics knowledge to support and optimise transport businesses.
* Professional Image: company shirts provided to foster team unity and pride.
* Competitive Compensation: salary package reflecting your skills and experience.
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Your Skills and Qualifications
You should have:
* Customer service focused: committed to providing exceptional support to all users, multitasking across calls and emails.
* Strong Communication: adapt communication style depending on the audience, from CEOs to truck drivers.
* Teamwork: thrive in a team environment within support and technical teams.
* Adaptable: quick learner of new systems and processes, adaptable to change.
* Travel: willing to travel locally, interstate, or overseas; Class C driver's license and vehicle required.
* Experience with FreightTracker is highly regarded.
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Benefits
You can expect:
* A comprehensive training program to develop your skills.
* A supportive team environment that encourages growth and development.
* A competitive salary package that reflects your skills and experience.
* Opportunities for career advancement.