Description What’s the role? The Operations Facilities Manager is responsible for leading and overseeing data centre facility operations to ensure the continuous, secure and efficient delivery of critical IT services for the Westpac Group. This role provides end‑to‑end ownership of facility operations, people leadership, vendor management and operational governance, while driving continuous improvement, compliance with safety and security standards, and strong collaboration with internal and external stakeholders to deliver high‑quality outcomes for customers. Lead, manage and mentor a team of Facility Managers, ensuring capability development, high performance, and adherence to operational standards and change schedules Own and manage data centre facility operations, including power, cooling, utilities, logistics, security and safety, ensuring 24/7 continuity of services and KPI compliance Drive continuous improvement across facilities operations, processes and procedures, proactively identifying risks, efficiencies and site enhancements Manage third‑party vendors and subcontractors to ensure effective maintenance of plant and mechanical systems, compliance with procedures, and delivery of preventative maintenance Act as an ITSM advocate, using operational metrics and reporting to improve incident, change and capacity management while fostering strong stakeholder relationships and customer satisfaction What do I need? IT-related Degree, Diploma or Certificate IV, with an electrical or mechanical background and familiarity with Australian building standards and compliance requirements Experience in project management (advantageous) and at least 2-4 years as a people leader or team coordinator within a 24x7 operational environment Strong knowledge of data centre operations, including data cabling, cable management, facilities infrastructure and ITSM principles (ITIL v3 or v4 preferred) Excellent customer service and communication skills, with a proactive ‘can‑do’ attitude and the ability to self-manage tasks to a high standard and within agreed timeframes Proven ability to lead and collaborate within diverse delivery teams, working effectively with Infrastructure teams, Data Centre Design Authority, Engineering teams, strategic partners, suppliers and vendor management stakeholders Why join us? We’re obsessed with becoming our customers' 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.