Job Opportunity
This role presents a meaningful chance to positively impact the lives of individuals and their families. As a Case Manager, you will be responsible for guiding people through the intricacies of insurance with compassion and expertise.
Key Responsibilities
* Manage and process various types of cases and payments, including Total Permanent Disability (TPD), Income Protection (IP) insurance claims, Death (D), and Terminal Illness (TI) claims, as well as Family Law claims and early release payments for financial hardship or compassionate grounds.
* Oversee the entire process of Death Claims, ensuring exceptional service to beneficiaries and claimants by addressing their inquiries and supporting them throughout the process.
* Review and challenge insurer decisions, including declined claims, and prepare trustee recommendations for approval.
* Develop and maintain strong relationships with individuals, beneficiaries, and legal representatives.
Requirements
* Proven experience in a similar role within a Superannuation or Life claims assessment environment.
* Expertise in Claims Staking.
* Demonstrated ability to review and challenge insurer decisions.
* Excellent verbal and written communication skills for proactive, solution-focused interactions.
The ideal candidate will possess a strong understanding of insurance principles and a passion for delivering exceptional customer service.