Customer Service Representative (Chat Support)
Foundever is a global leader in customer experience (CX), supporting 750+ of the world’s biggest brands with over 170,000 team members worldwide.
We’re more than just a workplace – we’re a place where you can grow, learn, and feel truly supported.
About the role
Ready to launch your career in banking — no prior experience needed? As a Customer Service Representative, you'll support customers through online chat, answering questions about credit cards, mortgages, and general banking.
No cold calling. No selling. Just meaningful conversations that help people every day.
About you
We’re keen to meet candidates who:
- Have customer service experience (a plus, but not essential)
- Are confident using computers and typing quickly
- Have an interest in banking or finance
- Are Work & Holiday visa holders, students, career changers, or simply great communicators !
- Can commit to 2 weeks of full-time, in-person training
What you will do
Chatting with customers online to:
- Answer account and transaction questions
- Assist with credit card and mortgage enquiries
- Troubleshoot banking issues
No sales involved – just helpful, supportive service.
Training period (on-site)
Roster
• Part time roles available (part-timers must be available full-time during the first 2 weeks of training)
What we offer
- Staff perks – access to platform with discounted products and services
- Performance based incentives*
100% attendance is required during training.
Must have valid Australian work rights (student & WHV holders welcome!)
Police check and background screening apply.
Start your journey with Foundever today! Speak to our recruitment team to learn more.
*Terms and conditions apply.
Watch this video to get a sneak peek of the job in action
Provider: SAP as service provider
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Other providers include Google Analytics 4, Facebook Ads, Google AdSense, and LinkedIn Insight, which help track website traffic, optimize ads, and provide demographic insights.
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