About This Role
We are seeking Customer Service Specialists to join our team. As a Customer Service Specialist, you will be the first point of contact for customers, providing exceptional service across calls, emails, and social media.
Key Responsibilities
* Customer Engagement: Deliver tailored experiences for individual customers through empathetic and resilient communication.
* Personalised Assistance: Understand customer needs to provide effective solutions.
* Emotional Intelligence: Guide customers through complex processes with empathy and understanding.
Requirements
To succeed in this role, you will need:
* Customer Service Enthusiasm: No prior experience is necessary, but a passion for delivering exceptional service is essential.
* Tech-Savvy Problem Solving: Ability to navigate multiple systems in a fast-paced environment.
* Dedicated Professionalism: Willingness to achieve targets and KPIs with enthusiasm and integrity.
* Compliance Readiness: Full working rights in Australia, at least 18 years old, and passing background checks.
Benefits
This role offers:
* Ongoing Training and Support: Comprehensive training and support for career growth.
* Exclusive Benefits: Perks, discounts, and an Employee Assistance Program.
* Supportive Environment: A dynamic and supportive team atmosphere.
* Recognition: Participation in a reward and recognition program.