Job Opportunity:
We are seeking a skilled IT professional to join our team as a Senior Systems Engineer. In this role, you will be responsible for providing advanced technical support to our clients, including troubleshooting complex issues and maintaining high-quality documentation.
Key Responsibilities
* Provide Level 3 technical support for our clients
* Maintain accurate and detailed records of client interactions
* Collaborate with cross-functional teams to resolve technical issues
* Develop and implement solutions to improve the efficiency of our systems
* Conduct regular technical workshops for clients and internal stakeholders
* Maintain industry-based certifications and stay up-to-date with the latest technologies
* Utilize your expertise to identify opportunities for process improvements
* Perform system analysis and recommend enhancements
Requirements
1. Minimum 5 years of experience in IT, with a focus on Wintel environments and related technologies
2. Advanced skills in Active Directory and Microsoft 365 management
3. Experience working with virtualized environments such as VMWare / Hyper-V
4. Knowledge of servers, storage, and associated hardware
5. Strong analytical and problem-solving skills
6. Excellent verbal and written communication skills
7. A