Add expected salary to your profile for insightsIn this role, you will act as a frontline troubleshooter, providing excellent sales skills and resolving issues to customers over the phone or email. This role will also be assisting with our showroom responsibilities which include demonstrating product trials, offering exceptional face-to-face customer support and many more.Role Title: Customer Service - AdministrationHours: Monday – Friday, Full Time PermanentReporting: Branch ManagerEssential Skills & QualificationsPrevious customer service or industry experience preferred, but not essentialAdept at navigating computer systems to manage customer interactions and recordsAbility to analyse situations and think critically to find solutions to customer issuesExcellent verbal and written communication skillsAbility to remain composed in a fast-paced work environment and under pressureDuties & ResponsibilitiesGreet customers, virtually and physically, delivering excellent customer service with a sales-focused approach encouraging positive and strong rapportMaintain showroom inventory and presentation as requiredCreate purchase orders with relevant clients, preparation of quotes and invoicingResolve customer issues and concerns in an efficient mannerLearn and stay up-to-date with our products and services, and use this knowledge to enhance customer experienceDemonstrate product trials with customers in the showroom enhancing customer experienceAssist customers with accurate and timely order placement, tracking, and processingBenefits:Employee discounts on Aidacare health equipment products and servicesQuarterly incentive schemeEmployee Assistance Program to support mental wellnessBenefits package includes discounts for retail, insurance, gym and moreComprehensive training program to equip you with the necessary skills and knowledgeHow to applyPlease submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers!About the companyAidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.
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