Job Title: Senior Salesforce Functional Consultant
We are seeking a highly skilled and experienced professional to join our team in Melbourne. The ideal candidate will play a key role in designing, implementing, and optimizing Salesforce solutions on Salesforce Field Service to meet customer needs.
Main Responsibilities
1. Requirement Gathering & Analysis:
* Collaborate with stakeholders to gather and document business requirements.
* Analyze business processes and identify areas for Salesforce-based improvements.
* Translate business needs into functional specifications and user stories.
2. Documentation:
* Create and maintain functional documentation, including process flows, wireframes, and Functional documents.
* Create EPIC and user story structure and maintain it throughout the project lifecycle.
3. Solution Design:
* Support scalable and robust Salesforce solutions, leveraging industry best practices.
* Recommend and implement configurations, permissions, workflows, and third-party app integrations to meet business objectives.
* Conduct gap analysis and propose innovative solutions to meet complex business challenges.
4. Implementation & Configuration:
* Contribute and optimize custom objects, fields, validation rules, and workflows.
* Partner and support developers to ensure customizations align with the functional design.
5. Testing & Deployment:
* Review test cases and coordinate user acceptance testing (UAT).
* Ensure a smooth deployment of Salesforce solutions to production.
* Provide post-deployment support to resolve issues and ensure user adoption.
6. Stakeholder Collaboration:
* Act as a trusted advisor to clients, guiding them in adopting Salesforce best practices.
* Lead workshops, presentations, and training sessions for business users across multiple geos.
* Manage client expectations and communicate project status effectively.
* Mentor junior consultants and share best practices within the team.
* Stay updated on Salesforce releases and trends to provide cutting-edge solutions.
Requirements & Skills
7. Salesforce Experience & Certifications:
* 7+ years of hands-on experience as a Salesforce Consultant, Functional Analyst, Business Analyst or similar role.
* Proven experience in delivering end-to-end Salesforce implementations across multiple industries.
* Expertise in Salesforce clouds (Field Service Lightning (FSL), Sales, Service, Experience).
* Salesforce certifications such as Salesforce Administrator, Salesforce Sales Cloud Consultant, Service Cloud Consultant, FSL, or Platform App Builder are highly desirable.
8. Technical Skills:
* Strong understanding of Salesforce capabilities, configurations, and declarative tools.
* Experience with business process mapping and workflow optimization.
* Familiarity with Salesforce declarative tools such as Flow, Process Builder, and Validation Rules.
* Familiarity with integration tools (e.g., MuleSoft) and third-party apps from AppExchange.
9. Soft Skills:
* Excellent communication and presentation skills.
* Strong analytical and problem-solving abilities.
* Ability to manage multiple projects and prioritize effectively.
* A collaborative mindset with the ability to work in cross-functional teams.