Customer Service Representative
We are seeking a dynamic and motivated Customer Service Representative to join our team at Perth Airport. As a key member of our retail team, you will play a crucial role in delivering exceptional customer experiences and driving sales results.
About the Role:
This is an exciting opportunity for someone who enjoys working in a fast-paced environment and is passionate about providing outstanding customer service. You will be responsible for engaging with customers, responding to their queries, and resolving any issues in a professional and courteous manner.
Key Responsibilities:
* Provide excellent customer service and respond to customer inquiries in a timely and efficient manner.
* Upsell and promote products to customers, identifying opportunities to increase sales and drive revenue growth.
* Maintain a high level of product knowledge and stay up-to-date with new products and promotions.
* Work collaboratively as part of a team to achieve sales targets and contribute to a positive and supportive work environment.
Requirements:
* 3+ years of experience in retail or hospitality, with a strong focus on customer service.
* Demonstrated ability to work effectively in a team environment and build strong relationships with colleagues.
* Excellent communication and interpersonal skills, with the ability to communicate effectively with customers and colleagues alike.
* Strong attention to detail and ability to maintain accurate records and reports.
What We Offer:
* A fun and supportive team environment, with opportunities to develop your skills and advance your career.
* Competitive hourly rate and incentives for meeting sales targets.
* Generous discounts and benefits package, including access to exclusive employee offers and rewards.
* Ongoing training and development opportunities to help you succeed in your role.