Welcome to Leisure Networks
We are a dedicated, innovative not-for-profit community organisation with over three decades of experience supporting customers and communities to connect and thrive.
Having just embarked on our ambitious new strategy, LN Next, now is the perfect time to join our team as we continue working to provide our customers with our unique and tailored services and programs.
We are currently seeking a new full-time Customer Experience & Engagement & Officer to join our Geelong team.
Why Work With Us?
Here at Leisure Networks, we take enormous pride in delivering a supportive, fun and high-energy workplace that allows our staff to be themselves, develop their skills and achieve their goals
In our most recent engagement surveys:
• 87% of our staff agreed that Leisure Networks allows staff to make a positive difference
• 90% of our staff felt that they were part of a team
• 86% of our staff are proud to work for Leisure Networks
• 82% of our customers were happy with our services and supports
In addition to our fabulous culture, we also offer a range of employee benefits, including salary packaging, a detailed induction and orientation program to set you up for success, ongoing training and support from a dedicated and hands-on management team and access to personal, health, financial and wellbeing assistance through our Employee Assistance Program.
Your New Role
Our Customer Experience and Engagement Officers are responsible for ensuring that every existing or prospective Leisure Networks customer has an exceptional customer experience when making an enquiry with Leisure Networks, navigating their supports, or being onboarded as a new customer.
To be successful in this role
You will bring high energy and have a passion to provide exceptional customer experience and thrive in working with customers (new and current) to assess their needs and provide a prompt and confident response.
• Previous experience working in a customer service-related position
• Strong administrative skills, demonstrated via experience in a similar or related role
• Demonstrated ability to provide outstanding customer service with the ability to demonstrate a customer centric approach to work
• The ability to operate under limited direction showing independence, confidence and initiative
• Proven experience working to set outcomes, establish priorities and meeting timelines and targets
• The ability to work positive and constructively within a team environment, doing what needs to be done to support the customer
• Previous experience in disability is not essential however would be advantageous
Other requirements of the role include:
• Current NDIS Worker Screening Check (or willing to obtain)
• Current Working With Children's check (employee, or willing to obtain)
• Evidence of COVID-19 Vaccinations (3 doses)
To Apply
For a confidential discussion about this opportunity, please contact Abby Irwin - Manager, Customer Impact and Experience or Wende Marsh – Head of People & Culture on
Applications will be assessed as they are received, so go ahead and hit apply now – we can't wait to hear from you
Leisure Networks recognises and respects the value of diversity and we encourage applications from people of all cultures, backgrounds and identities. If you require reasonable adjustments to the recruitment process, please don't hesitate to let us know.
Here at Leisure Networks, we are committed to the safety, happiness and empowerment of all children. We demonstrate zero tolerance of child abuse and utilise robust human resources, recruitment and screening practices for all employees and volunteers.