Job Overview
We seek candidates with general insurance experience or a passion for delivering exceptional client service and an interest in advancing their insurance career.
In this hybrid role, you will provide administrative support to a team of Client Executives and Client Managers with varied portfolios, working from home and the office in Brisbane.
* Support Senior Brokers with client accounts.
* Communicate with clients via phone, email, and face-to-face meetings.
* Participate in insurance policy pre-renewal, renewal, and post-renewal activities.
* Prepare, lodge, and invoice insurance policies accurately and timely.
* Attend client meetings and work on tender processes, client renewals, claims, and other insurance broking duties.
* Manage key stakeholder relationships.
* Enhance the client experience through outstanding customer service.
Key Responsibilities:
* To facilitate the smooth operation of client accounts, providing exceptional administrative support.
* Develop and maintain strong communication channels with clients across multiple touchpoints.
* To ensure seamless policy management, participate in pre-renewal, renewal, and post-renewal activities.
* Deliver high-quality insurance policies efficiently and accurately.
* To foster positive relationships with clients, attend meetings and contribute to tender processes.
* Build and maintain key stakeholder connections.
* Provide exceptional customer service that elevates the client experience.
About Us:
This role presents an opportunity to be part of a dynamic team focused on delivering exceptional insurance solutions. If you possess a genuine passion for client service and a desire to advance your career in insurance, this could be the ideal position for you.