Experiential Guest Service Specialist
We are seeking a Food and Beverage Operations Manager to join our team in Hobart, Australia. The successful candidate will oversee the Front of House (FOH) team within Beaches Restaurant and Bar, ensuring exceptional service standards and smooth daily operations.
Key Responsibilities
* Act as the primary point of contact for all venue enquiries, bookings, and coordination.
* Liaise with clients to understand their event requirements and develop tailored event plans.
* Coordinate all logistical elements of events including staffing, catering, equipment, and vendor management.
* Ensure the venue is set up and presented to the highest standards for each event.
* Monitor operational efficiency and provide regular progress updates to stakeholders.
* Identify opportunities to enhance the guest experience and make recommendations for venue improvements.
* Maintain a list of suppliers to support the delivery of large events, such as conferences and weddings.
* Support the wider team with various administrative and operational tasks as needed.
* Promote venues at local tourism engagement opportunities and attend trade events.
* Gather post-event feedback for continuous business improvement.
* Manage restaurant reservations and respond to customer inquiries.
* Ensure the highest level of visitor satisfaction and manage the FOH team to ensure smooth running of daily operations.
* Manage opening and closing tasks for the restaurant, inclusive of End-Of-Day reconciliation.
* Contribute to content creation for social media.
* Comply with organisational policies and procedures, including work health and safety, workplace diversity, and fair work practices.
* This position requires the ability to work flexible hours, including some after-hours and weekend work.