Communications Manager, Project Lead
About the role
This is a hands‐on communications role at the heart of a major transformation program within BOQ's Retail Bank. As Communications Manager, Project Lead, you'll work closely with the Senior Product Manager, Transformation, owning end‐to‐end communications for a large‐scale banking migration and enabling customers and frontline teams to navigate complex product and platform changes with clarity.
You'll lead the design and delivery of customer and staff communications across multiple channels, including email, SMS, direct mail, FAQs, landing pages, in‐app messaging and internal content. Working closely with Product, Change, Digital, Marketing, Contact Centre and Risk teams, you'll translate complex product and regulatory change into clear, plain‐English messaging that puts the customer first.
In this role you'll also manage communications across multiple migration cohorts and key moments—before, during and after migration—ensuring messages are clear, well‐sequenced, consistent and timely. You'll play a critical role in governance and risk, partnering with Legal and Compliance to ensure every communication is accurate, approved and fit for purpose.
We are looking for someone who thrives in fast‐moving environments, influences and shapes outcomes through problem solving and cross‐functional collaboration, and sees their work make a real difference to customer experience.
About you
You're a strong communicator who thrives on turning complexity into clarity. You're comfortable working across multiple stakeholders and know how to bring people together to land the right outcome, even when priorities shift or information is still evolving.
You bring experience delivering customer communications in complex or regulated environments, and you're naturally detail‐oriented, with a strong sense of accountability for accuracy and risk. You're organised, structured and able to juggle multiple workstreams at once, without losing sight of the customer experience.
* Enjoys influencing and partnering across cross‐functional teams, including Product, Change, Risk, Legal and Digital
* Has strong written and verbal communication skills and a passion for plain language, customer‐first messaging
* Looking to project‐manage and own end‐to‐end communication programs, timelines and approvals
* Brings a proactive, solutions‐focused mindset and takes ownership of outcomes
* Adapts well in environments with ambiguity, change and competing priorities
Experience
Experience within financial services or large transformation programs is highly regarded, but above all, you're someone who cares about doing things well, supporting teams through change, and delivering communications that genuinely help customers feel informed and supported.
Benefits
* Flexible working arrangement – balance your work and personal life with ease
* Discounted financial products – enjoy exclusive rates on our financial services across the Group
* Salary sacrificing options – maximise your take‐home pay with our salary packaging options
* Paid parental leave with no minimum requirements – spend quality time with your new family member without any worries
* Discounted private health insurance plan – take care of your health with our special rates
* Employee Assistance Program (EAP) – access confidential support for personal and professional challenges for you and your family
* Access to employee network groups – connect with peers through First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups
* Pride in Diversity membership – we are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index
Equal Employment Opportunity
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander people are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
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