Job Summary
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The Records Officer, Client Services plays a vital role in our team, ensuring the delivery of prison records is compliant, efficient and client-focused across the facility.
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This position involves direct contact with individuals in our care and may require weekend, morning and afternoon shift work. As the role is customer-facing, you will be required to work on-site with no remote working capacity.
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About You
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We are seeking a highly organized individual who can prioritize, manage workloads and work productively with minimal supervision. Your exceptional customer service skills enable you to engage confidently with people in our care, staff, and visitors to the centre.
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You bring advanced computer skills, including proficiency in Microsoft Office and the ability to design electronic tools that improve process efficiency, enhance data accuracy, and minimize duplication. Knowledge and experience with E-Justice and PIMS systems would be advantageous.