Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels with three based in Melbourne including PARKROYAL Melbourne Airport, Pan Pacific Melbourne and PARKROYAL Monash.
This role is based at PARKROYAL Melbourne Airport, which is conveniently located adjacent to Melbourne Airport. Featuring 276 guest accommodation rooms, over 1000 square metres of conferencing space and the Airo Restaurant & Bar, PARKROYAL Melbourne Airport is the perfect landing place.
We are currently looking for an experienced, energetic, and supportive Reservations Agent to join our friendly Reservations team on a permanent Full-Time basis with weekend availability and flexibility on start time.
The successful applicant will have a positive attitude, be a fantastic communicator, and be a natural team player who has the ability to multitask and maintain a high level of attention to detail under pressure.
The Role:
- Report to the Reservations Supervisor
- Develop and maintain effective relationships with guests and internal team members/departments
- Ensure that all reservations are made in line with current rates in order to achieve optimum average rate and occupancy.
- Review the daily reports to ensure reservations are accurate and do any necessary follow up e.g. no-show & cancelled reservations, action traces for upcoming arrival.
Ideally you will have:
- Experience executing the reservations function for 4 or 5 star properties
- Strong research and analytical abilities
- Strong time management skills
- Experience managing key customer relationships
- Strong presentation, communication and interpersonal skills with the ability to persuade and obtain "buy-in" from both internal and external stakeholders
- Opera PMS, Opera Reservations, and Siteminder experience (preferred)
What we can offer you:
- Attractive pay package
- Complimentary dry-cleaning for uniforms
- Hotel discounts through our global alliance program Discovery
- 50% off food and 50% off beverages at the hotel's restaurants, bars and café
- Access to the in office pool and gym
- Discounted accommodation across worldwide Pan Pacific Hotels Group properties
- Complimentary duty meal per shift
**Salary**: $55,000.00 - $60,000.00 per year
**Benefits**:
- Employee discount
- Extended annual leave
- Free drinks
- Free food
- Gym membership
- Professional development assistance
- Referral program
Schedule:
- Day shift
- Rotating roster
- Weekend availability
Ability to commute/relocate:
- Melbourne Airport, VIC 3045: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- The current public health order requires workers to have had 2 doses of a COVID-19 Vaccination or a Medical Exemption. Are you able to comply with this requirement?
Work Authorisation:
- Australia (required)
📌 Reservations Agent
🏢 Pan Pacific Hotels Group
📍 Melbourne