Join to apply for the Quantum Support Officer role at Vision Australia4 days ago Be among the first 25 applicantsJoin to apply for the Quantum Support Officer role at Vision AustraliaBase Salary = $74,797 + Superannuation with Salary Packaging up to $15.9kPermanent, full-time opportunityLocated at our Mount Waverley officeBase Salary = $74,797 + Superannuation with Salary Packaging up to $15.9kAbout UsQuantum, a wholly owned subsidiary of Vision Australia, is proud to provide products and services to people with a print disability (low vision, blindness or a learning difficulty).Our specialist products and services focus on wellness and reablement and meet the diverse needs of people who are blind or have low vision so they can remain an independent and integral part of the community.About The OpportunityAs our Quantum Support Officer, you will provide broad administrative and customer service support for both Quantum clients and the broader Quantum team. In this role you will also:Support general customer inquiries on multiple channels including; face to face, phone and/or email whilst ensuring a positive & welcoming customer service experienceProcess & prepare all company purchase orders, sales orders and on-line website orders via appropriate channelsArrange, monitor, prepare, and process documentation and payments for all funding types including NDIS, DVA, and HCP, and liaise with relevant stakeholders, to deliver approved products and services to clients in accordance with relevant funding guidelinesView the Position Description for this roleAbout YouAs part of the Quantum team, you should have a Certificate IV in Business Administration or equivalent experience. In addition, experience working in high level administration and customer service role is encouraged. You will also have:Excellent verbal and written communication skills and interpersonal skills, including an understanding and application of person-centred and strengths based approaches to engage with Quantum customers and their families/carersUnderstanding of government funding Policies & Procedures within the disability and aged care sectorProven ability to identify areas for continuous improvement and implement administrative systems and processes to achieve efficiency.Benefits Of Working At Vision AustraliaAdditional leave is available via our purchase leave and accrued day off schemesAnnual salary review to ensure your pay is in-line with the market ratesEasy-to-access locationProfessional development opportunities and micro-learning sessions available for all staffContactIf you have any questions about the role please contact the hiring manager, Joanne Northcote.To applyIf this sounds like a great fit for you then please complete our online application.Applications should consist of a full resume and a cover letter. Please note that PDF documents are not accepted for accessibility reasons. If you require any support or considerations with the application process, please reach out to People and Culture or the above hiring manager.For more information about working at Vision Australia, please visit our Careers page.We are committed to ensuring an inclusive culture, and value diversity and all abilities. We highly encourage applications from candidates who are blind or have low vision and from those who identify as Aboriginal or Torres Strait Islander.Apply NowSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesNon-profit OrganizationsReferrals increase your chances of interviewing at Vision Australia by 2xGet notified about new Support Officer jobs in Mount Waverley, Victoria, Australia.Melbourne, Victoria, Australia 5 hours agoCarrum Downs, Victoria, Australia 13 hours agoLibrary Customer Service & Program Support OfficerMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 6 hours agoMelbourne, Victoria, Australia 1 week agoCustomer Service Support Staff - MelbourneSt Kilda, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoTransport Support Officer - Laverton NorthLaverton North, Victoria, Australia 1 week agoParkville, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoParkville, Victoria, Australia 15 hours agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$50,000.00-A$54,000.00 1 week agoFootscray, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 5 days agoCustomer Service Technical Support OfficerMelbourne, Victoria, Australia A$100,000.00-A$120,000.00 4 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoProject Officer, Office of the Executive DirectorCustomer Service Support Staff - MelbourneMelbourne, Victoria, Australia 2 hours agoMelbourne, Victoria, Australia A$80,000.00-A$90,000.00 4 weeks agoMelbourne, Victoria, Australia 3 weeks agoSenior Technical Support Engineer (Windows Directory Services)Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 1 week agoWe’re unlocking community knowledge in a new way. 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