Customer Experience Expert
A leading financial institution is seeking a Concierge for their Geelong branch.
About the Role
This position involves being the first point of contact for customers, providing assistance and creating meaningful interactions. As a Concierge, you will be guiding customers through their enquiries, educating them on banking solutions and ensuring a positive in-branch experience.
Key Responsibilities
* Provide exceptional customer service to create memorable experiences for our clients;
* Gather information from customers to understand their needs and offer relevant banking solutions;
* Educate customers about our products and services to help them achieve their financial goals;
The Ideal Candidate
The ideal candidate will possess excellent communication skills, have a proven record in customer service and be able to work effectively in a team environment.
Pugging solutions that meet the changing needs of our clients is also essential for this role.
Solution orientated individuals are therefore preferred over problem solvers who only know how fix current problems.