Overview Job ID: | Amazon Support Services Pty Ltd
At eero, our mission is to provide fast, reliable, and secure connectivity in every home and business. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe. Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems. As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world's leading technology companies. Our team builds products that customers love — from mesh routers to high-performance wired networking devices — and we\'re looking for you to join us in shaping the future of the connected home.
eero is looking for a Senior Solutions Architect to represent all aspects of the eero solution and integration process to B2B customers. This is an opportunity for an individual who loves to dive deep into wifi and networking technology, can build trust with stakeholders, can influence decision-making, and solve business goals with technical solutions.
A Sr Solutions Architect at eero brings the right mix of communication and technical skills to build strong professional relationships with the customers and stakeholders along with building compelling networking solutions that solve customers\' business objectives. You will work with the Business Development (BD) team to meet customers, discover opportunities to solve business objectives through eero solutions, provide designs & proposals, demonstrate technical solutions and back office integrations, manage proof of concept, and ultimately drive growth of the business. You will work closely with the Product and Engineering teams to share insights about customer needs and market trends to strategize on the roadmap. You will get involved early into the product development cycle to learn about the product, test it in lab environments and develop sales and customer enablement material.
In this role you will be traveling to customer sites to work in person and help design and deploy eero solutions. Be flexible to travel 25% of the time which will be driven by customer engagements.
Key responsibilities Dive deep into eero solution and its differentiators with customers and partners. Be ready to discuss the latest wifi and wired networking technologies, APIs, cloud architecture and more.
Run Proof Of Concept to demonstrate all the functionalities of the eero solution.
Work with product and engineering teams to help build roadmap and new products.
Write white papers and tech notes highlighting eero's best features and technologies.
Test eero against competitors and put together a comprehensive "How to Test eero" guide for prospective partners outlining the best in-field and lab testing techniques.
Build integration between eero tools and customer's service management systems.
Build API scripts to help customers automate their deployment and monitoring of the eeros.
About the team Interested in exploring career opportunities with eero? Visit our careers page to view all open positions:
Qualifications - 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- In depth knowledge of wifi and networking protocols
- Experience in designing, deploying and troubleshooting wired and wireless networks
Preferred Qualifications - Experience working as a Solutions Architect or Sales engineer in the networking field
- Industry level certification focusing on wireless networking (CWAP or similar).
Proficiency with wireless packet capture tools like Wireshark, omnipeek, and Ekahau.
Proficiency with pre and post deployment site survey tools like Ekahau.
Proficiency with wireless speed and performance testing tools like iPerf and IxChariot.
Comfortable in at least one scripting language and using APIs to automate workflows
Demonstrate ability to handle multiple, competing priorities in a fast-paced environment
Analytical – able to self-serve from existing data sources and collect new data from any source as required
Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you\'re applying in isn\'t listed, please contact your Recruiting Partner.
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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