We are seeking a highly skilled Client Service Officer to join our team. This is a key role in providing exceptional service and maximising customer experience.
The primary responsibility of this position is to provide a point of contact for clients, manage client relationships, and produce welcome emails for new clients. You will also be responsible for assisting with client enquiries, liaising with key relationships, and drafting client communications as required.
Responsibilities:
* Contact Centre inbound and outbound call enquiries
* Provide a point of contact for clients and actively manage the client relationship
* Assist with client enquiries in line with the company's service offering
* Draft and produce client communications as required by advisors and managers
* Manage Chat & email enquiries from advisers/clients
* Answering phone calls from key advisers and servicing their needs
* Utilise effective problem solving and time management skills in client service operations