Job Title: Strategic Credit Professional
We are seeking a highly skilled and experienced Strategic Credit Professional to drive debt reduction outcomes and improve customer experience through strategic initiatives and campaign delivery.
This is a full-time opportunity based in Melbourne or Adelaide, offering a dynamic and supportive environment where innovation and customer focus drive everything we do.
About the Role:
* Lead and execute credit initiatives using structured process improvements.
* Conduct current and future state assessments, risk analysis, and solution development.
* Build business cases and track benefits post-delivery.
* Deliver uplift in collections outcomes via campaign execution.
* Provide expert advice on process improvement and stakeholder engagement.
* Monitor performance and quality across internal and external delivery partners.
* Development of documentation and governance controls on initiatives.
* Support capability growth within the Collections Optimisation team.
Key Responsibilities:
The successful candidate will play a pivotal role in driving debt reduction outcomes and improving customer experience through strategic initiatives and campaign delivery.
They will work within a high-performing team that values experimentation, process improvement, data-driven decision-making, and process governance.
What We're Looking For:
* Experience in credit analytics and insight-driven program delivery.
* Experience in delivering structured process improvements.
* Strong communication, negotiation, and conflict resolution skills.
* Ability to work independently and manage end-to-end initiatives.
* Risk analysis and decision-making expertise.
Why Join Us?
We are committed to shaping a sustainable future. You'll be part of a team that values Can do. Will do, Be safe. Be supportive, and Bring on tomorrow. We offer a collaborative culture, opportunities for growth, and the chance to make a real difference for our customers and communities.