Customer Service Representative Job Description
Welcome to our resort, where adventure meets opportunity! As a Front Office Team Member, you will be the face of our resort, making every guest feel valued and appreciated from check-in to check-out.
You'll handle reservations, resolve queries, and go above and beyond to ensure every guest has an exceptional experience. This role requires a flexible schedule, including weekends, evenings, and night shifts.
Main Responsibilities:
* Greet guests warmly and make lasting impressions
* Effortlessly manage check-ins and check-outs
* Provide outstanding service and exceed guest expectations
* Stay organized and manage arrivals efficiently
* Handle financial transactions with accuracy and precision
Night Audit Responsibilities:
* Complete daily night audit procedures
* Process end-of-day reconciliations
* Prepare and distribute night audit reports
* Monitor property systems overnight
* Perform operational checks
* Assist with late arrivals and early departures
* Respond to overnight inquiries