Project Manager - Customer Service Transformation This is a senior role that requires experience in managing complex projects and implementing innovative technologies. * The ideal candidate will have a minimum of 5 years of experience in project management, with a strong background in technology projects. * Certifications in Prince2, PMBOK, or Agile methodologies are highly desirable. * Proficiency in Microsoft Project is also required. The successful candidate will be responsible for leading end-to-end delivery of customer service transformation projects, including the implementation of chatbots, agent messaging, CRM systems, and AI-driven tools. Main Responsibilities: