Hilton Darwin, Northern Territory, Australia
Overview
Join to apply for the Guest Service Agent / Associate role at Hilton.
Location: DoubleTree by Hilton Esplanade Darwin, Darwin, Northern Territory, Australia
Schedule: Part-time
Brand: Hilton Garden Inn
Responsibilities
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Keep the Guest Service Manager fully informed of relevant guest and department feedback
Demonstrate a high level of customer service at all times
Attend appropriate training courses and assist with Training and development efforts
Demonstrate knowledge of hotel room categories, rates, packages, promotions and general product knowledge
Maximize room occupancy and use up-selling techniques to promote services and facilities
Use correct procedures for accepting foreign currencies, credit cards and cash per hotel policy
Comply with hotel security, fire regulations and all health and safety legislation
Follow policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments as necessary
Qualifications and attributes
Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Calm, efficient, and organized with great attention to detail
Ability to multi-task while maintaining a positive attitude when working with a Guest
Professional manner with an emphasis on hospitality and guest service
Ability to work independently and as part of a team
Competent level of IT proficiency
Preferred capabilities
Previous cash handling experience
Front Office/Concierge experience in hotel, leisure, or entertainment sectors
Conflict resolution experience
What will it be like to work for Hilton?
Hilton is a leading global hospitality company offering a range of hotel brands and guest experiences.
Our vision is to fill the earth with the light and warmth of hospitality, creating remarkable experiences for guests worldwide.
Other details
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: Hospitality
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