It starts with YES
At Optus, we have an ambitious goal to be Australia's most loved everyday brand.
TheSenior Complex Fraud Analyst plays a critical role in supporting the complex fraud team with performing bad debt analysis to protect Optus revenue and minimise risk. Reporting to the Associate Director of Fraud Risk, this role is responsible for gathering and analysing confidential information to develop actionable intelligence for internal stakeholders and law enforcement. It also involves conducting fraud risk assessments and being the Fraud SME on projects.
As a senior member of the team, the role requires deep expertise across Optus systems and processes, along with the ability to collaborate effectively with various business units to drive outcomes. The analyst will work closely with senior management to strengthen the internal fraud risk control environment by developing and maintaining controls, standards, and programs across Optus' business units and product lines.
What you'll be doing
* Lead analysis across external fraud streams, determine root causes, and drive corrective action plans in collaboration with internal and external stakeholders.
* Act as a subject matter expert on telecommunications networks and Optus systems (including billing, provisioning, customer management, and network processes).
* Develop and implement fraud prevention strategies, stay abreast of emerging risks, and lead the resolution of audit and fraud-related issues.
* Provide expert fraud risk advice to business units and project teams, supporting ongoing risk assessments and the development of tailored fraud risk solutions.
* Foster cross-functional collaboration, serve as the fraud lead for key projects, and manage competing priorities with strong leadership and task management skills.
What makes you perfect for the role
* Extensive fraud expertise, with 10+ years in analyst roles, with strong knowledge of criminal/civil law, and experience in fraud, credit, preferable within the telco industry.
* Strong analytical and technical capability, including the ability to interrogate complex data sets and use tools such as Analyst Notebook, Alteryx, R, Python, and SQL.
* Background in Accounting, Commerce, Business, or Information Systems, combined with strong commercial acumen and business insight.
* Excellent communication and stakeholder engagement skills, with the ability to present complex findings clearly to all levels and influence outcomes.
* Highly organised and adaptable, able to manage multiple priorities, meet deadlines under pressure, and drive fraud risk innovation independently.
* Collaborative working style, with a team-oriented mindset, strong project management skills, and a customer-focused approach to problem-solving.
Perks we love at Optu
* 3 days in the office, 2 days remote – with flexible hours to suit
* Optus employees have access to resources, webinars and support via the 'Parents at Work portal'.
* Own your own growth by accessing an extensive online and facilitator led learning catalogue.
* Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
* Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
* Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon
Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes
At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
For more information on Diversity, Inclusion & Belonging at Optus, please visit
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