Venue Manager
Key Responsibilities:
* Lead a team of 22 talented bar and waiting staff to deliver exceptional guest experiences.
* Create and inspire a team who are highly customer-focused, delivering elevated guest interactions and service standards.
* Proactively drive and maximise revenue and upselling programs.
Requirements:
* 2+ years of experience leading a similar venue or dining environment with a strong understanding of luxury service behaviours.
* Extensive experience and passion for food, wine, and service, ensuring every detail exceeds expectations and reinforces reputation for excellence.
* Proven success in leading, coaching, inspiring, and fostering a positive highly engaged team.
* Proven commercial and financial acumen with managing labour costs, food & beverage costs, and ensuring key commercial and financial goals are achieved.
* Strong organisational, written, and communication skills, with keen attention to detail and ability to collaborate effectively across departments.
* Bachelor Degree in Hospitality or Tourism or relevant discipline highly desirable.
* NSW RSA.
* Flexibility to work evenings, weekends, and public holidays as needed to run your venue.
About the Role:
This is a busy, hands-on, varied role that will allow you to further stretch your leadership, commercial acumen, and organisational skills. The ideal candidate will be passionate about inspiring their team to deliver exceptional guest experiences and looking for a career-defining role to grow within a luxury hotel.
Benefits:
* Award-winning team within a renowned luxury hotel.
* Paid birthday leave, enhanced parental leave, and proactive health days.
* Some of the best employee discounts across our hotels for accommodation, food, and beverage.
* An immense employee discounts platform for all your favourite brands and retailers.
* Career growth and room to grow with IHG Hotels and Resorts, 6,300 locations worldwide.