Job Opportunity
A luxury hotel guest service agent is responsible for delivering exceptional customer experiences throughout a guest's stay from check-in to departure in a dynamic environment.
About the Role:
* This role involves providing personalized attention and addressing guests' needs with professionalism and efficiency.
* You will be required to work collaboratively with colleagues to ensure seamless guest experiences.
* Maintaining accurate records and reports is also an essential aspect of this position.
Requirements:
* Previous experience working in a similar hospitality setting is highly valued.
* Familiarity with Opera Cloud systems would be advantageous but not necessary.
* The ability to obtain valid Australian Working Rights is a requirement.
Prioritizing Guest Satisfaction:
1. Guest requests and issues are addressed promptly and efficiently.
2. Collaboration with colleagues ensures all guest needs are met.
3. Accurate records and reports maintain transparency and trust within our organization.