Join a national leader in Australian Retail and ManufacturingEAP with other wellbeing supportAttractive and rewarding remuneration packageTHE OPPORTUNITYDue to increased product demand, we have a new and exciting opportunity for a customer-focused professional to join our home improvement store in Bunbury.Reporting to the Production Manager, this hybrid role will work primarily in our customer pick up area, ensuring that our retail and trades customers are kept informed of their order progress as well as safely loading customer vehicles upon pick up.This is an ongoing,full-time role, working across Monday to Friday with a rotating Saturday roster (with loading rates and potential for overtime).RESPONSIBILITIESGreet and serving customers in our 'pick up' area, ensuring that orders are ready for collection.Liaise with other internal and external stakeholders to efficiently and effectively resolve any concerns raised by the customer.Load customer vehicles according to the safety guidelines.Move stock and finished goods around the store and surrounding yard area safely.Picking, packing and scanning stock ready for pick-up.Assist retail team with in-store duties as required.General housekeeping duties to ensure a tidy work environment.Strict adherence to critical safety rules & contributing to a safe working environmentABOUT YOUForklift license is essential.Proven ability to provide solutions to enhance the customer's experience.Previous experience within customer service/inventory management.Highly organised with the ability to work in a fast-paced team environment as well as autonomouslyWillingness to enhance the customer experience by working with enthusiasm, energy, and paceWhilst experience is great, it’ll be your passion, reliable attitude and personality that set you apartREWARDS & BENEFITSHealth & Wellbeing Support | Traineeship & Development Pathways | Career Development Opportunities | Support for Families | Recognition & Referral Programs | Team Member Discounts | EAP / Confidential Support ServicesABOUT STRATCOStratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.OUR EVPAt Stratco, manufacturing is our foundation, but our people are our future. We empower our team to grow and succeed, within an inclusive and collaborative environment, where every individual matters, and innovation thrives. We are committed to offering fulfilling and rewarding career paths, ongoing learning and development, and recognition for outstanding service. Join us and build the future you’ve always envisaged, while redefining outdoor living and improving the lifestyles of our customers.At Stratco, Safety is paramount, and we take every measure to ensure our team members‘Return Home Safe’.APPLICATION PROCESSIf this sounds like you, we would like to hear from you! Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail.To see more information about Stratco & our careers please visit – stratco.com.au/careers
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