Customer Service and Compliance Consultant
Cointree is a growing business with ambitious goals and a highly passionate team dedicated to using the latest technology, smart innovation, and providing exceptional service to our customers.
As a leading Australian cryptocurrency exchange, we give traders access to 240+ cryptocurrencies, an easy-to-use platform, a dedicated support team, and exclusive patented trading ideas.
We are growing our customer support and compliance team and looking for a proactive, driven crypto enthusiast eager to provide customer service and support to our customers and hit the ground running.
You will be responsible for:
* Provide support for our customers both via our support ticketing system, live chat, and phone (inbound and outbound calls)
* Investigate and problem solve customer queries
* Investigation of crypto trades, account transfers, and customer deposits
* Working with customers throughout the onboarding process
* Contacting new customers via the phone for onboarding screening and new account set up
* Assisting accounts on customer payments
* Conduct customer authentication reviews and reporting
* Assist Compliance team with compliance tasks and responsibilities as required
Like many businesses, we all wear many hats, so you're also likely to find yourself helping out on other tasks - for example, platform testing, assisting our marketing & events team and taking part in industry events.
What we are looking for:
* Minimum of 2 years of customer support experience
* Attention to detail and problem-solving skills
* Excellent communication and writing skills
* Ability to learn and to adapt to new environments quickly
* Enjoys speaking to customers over the phone and building relationships
* Accurate and quick typing skills
* Proactive, with a customer-focused approach
* Ability to perform tasks with minimal supervision
* Available to work on a rostered full-time work week (working availability including weekends)
* Proficient in the Google and Microsoft suites
* Previous experience with support tools such as Zendesk desirable
* General interest in bitcoin and other cryptocurrencies is a bonus
This role is perfect for a people person who's passionate about customer service, technology savvy, enjoys problem-solving, and looking for a challenge.
Hit 'Apply Now' to submit your application Applicants must have an Australian Permanent Residency to apply for this position.
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