Front Desk Associate Opportunity
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Our establishment seeks a highly skilled Front Desk Associate to provide exceptional service to our guests. As the first point of contact, you will play a vital role in creating a positive experience and ensuring guest satisfaction.
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Key Responsibilities:
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* Greet and welcome guests warmly, providing a friendly reception.
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* Check guests in and out efficiently, maintaining accurate billing and guest information.
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* Respond to guest inquiries, requests, and concerns professionally and promptly.
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* Provide information about hotel services, amenities, and local attractions.
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* Manage reservations and booking requests, ensuring accuracy and efficiency.
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* Answer phone calls and direct them to the appropriate staff members.
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* Handle cash and credit card transactions, maintaining a balanced cash drawer.
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* Maintain a neat and organized front desk area.
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* Collaborate with other hotel staff to ensure a seamless guest experience.
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* Follow hotel policies and procedures, including safety and security protocols.
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* Assist with administrative tasks as needed.
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Qualifications:
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* High school diploma or equivalent; degree in hospitality or related field is an asset.
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* Proven experience in customer service or receptionist roles, preferably in a hotel setting.
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* Excellent communication and interpersonal skills.
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* Strong customer service and problem-solving abilities.
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* Proficiency in using computer systems and hotel management software.
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* Professional appearance and a welcoming demeanor.
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* Ability to handle stressful situations calmly and professionally.
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* Flexibility to work varied hours, including evenings, weekends, and holidays.
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We Offer:
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* A supportive and collaborative work environment.
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* Opportunities for professional growth and development.
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* Employee discounts on hotel services.
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Job Type: Casual
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Salary: $22.00 - $31.00 per hour
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Expected Hours: 8 - 28 per week
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Benefits:
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* Employee discount
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Schedule:
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* 12 hour shift
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* Afternoon shift
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* Day shift
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* Evening shift
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* Morning shift
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* Shift work
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Supplemental Pay Types:
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* Christmas bonus
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* Performance bonus
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Experience:
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* Customer service: 1 year (preferred)
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Work Authorisation: Australia (preferred)
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Work Location: In person