Join Our Team as a Customer Service Specialist in Adelaide
Are you passionate about providing exceptional patient care and ensuring smooth clinic operations?
Ashley & Martin, a leader in hair loss and expanding into medical weight loss, is seeking a dedicated Customer Service Specialist to join our Adelaide team
This pivotal role is an entry-level position with significant room for growth, focusing on delivering outstanding service to our existing patients and playing a key part in the efficient administration of our clinic. You'll be the friendly face and organisational backbone that helps our patients achieve their goals.
Job Description
About the Role:
You'll be crucial in ensuring exceptional customer service and guiding existing patients through Ashley & Martin treatment programs. This includes providing personalised support, addressing concerns, and monitoring patient progress. You will manage patient accounts, encourage reviews, and ensure patient satisfaction.
Key Responsibilities Include:
- Patient Servicing & Customer Service: Providing personalised support, addressing concerns, and monitoring patient progress. You'll conduct regular check-ups and facilitate doctor appointments, manage patient accounts, encourage reviews, and ensure satisfaction.
- Operational Administration & Clinic Duties: Processing payments, managing patient data in our CRM and related systems, and reconciling daily takings. You will maintain accurate records for all transactions, prescriptions, and patient documentation, ensure compliance with financial and administrative procedures, and handle reception duties, appointment scheduling, and general office tasks. You'll also manage stock, process orders, and ensure efficient clinic operations.
Roster:The successful candidate will be working on-site on a Tuesday to Saturday roster basis, 76 hours per fortnight, with full availability 9am - 7pm Tuesday - Friday and 8.30am - 2.30 on Saturdays.
Impact: Your role is crucial in driving patient success, satisfaction, and brand reputation. Your expertise and dedication directly impact patient outcomes and build lasting loyalty.
Progression Pathway: This isn't just a job; it's a launchpad for your career Exceptional performance can swiftly transition you into a Sales Consultant & Customer Service Specialist, where you'll unlock the exciting potential to significantly grow your salary through competitive commissions.
Desired Skills and Experience
Why we want you:
- You provide great customer service, and show the ability to learn & grow within the role,
- You have an excellent phone manner & communication skill,
- You possess strong administrative skills,
- You know your way around a computer & are open to learning new technology,
- You enjoy working directly with people, both within your own team and with our valued patients.
Does this sound like what you have been looking for?
Ready to apply? Submit your application ASAP via the APPLY NOW button, we will shortlist and interview regularly and the opportunity may be filled while you're thinking You must have full working rights to be considered for this position.
#J-18808-Ljbffr