Recovery Specialist
This role involves mentoring and assisting team members, supporting line managers, and providing quality service to customers. You will be responsible for delivering a consistent customer experience, managing claims efficiently, and ensuring timely responses to customer needs.
About the Role
* Mentor and assist other team members in their professional development.
* Deliver a positive customer experience through effective communication and issue resolution.
* Manage claims efficiently, ensuring accurate processing and adherence to company standards.
* Determine liability and negotiate debt repayment outcomes.
* Ensure timely and effective responses to customer inquiries and concerns.
About You
* Experience in claims management is essential, with a strong understanding of complex general insurance practices.
* You will possess excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
* Technical proficiency in systems, software, and databases is required, as well as a passion for emerging technologies.
* A strong attention to detail and ability to work under pressure are also essential.
Benefits and Perks
* Inclusive Culture: We foster a supportive and open-minded team environment that values diversity and promotes growth.
* Flexible Work-Life Balance: Enjoy flexible work arrangements and support for your work-life balance.
* Career Development: Access training, mentorship, and global mobility opportunities for growth and success.
* Financial and Well-being Perks: Enjoy discounts on products, retail, tech, and travel, plus financial wellness initiatives.