Job Overview
A part-time representative role has become available in a state government organisation. This opportunity is ideal for those seeking to work with a well-established and supportive organisation that prioritises exceptional customer service.
Key Responsibilities
* Answer inbound calls, addressing client queries and providing accurate information
* Deliver outstanding customer service
* Utilise multiple government systems, inputting data and navigating complex interfaces
* Meet performance targets
Required Skills and Qualifications
* Previous experience in a government or call centre setting (highly desirable)
* Proven customer service, administration, or similar experience (essential)
* Excellent communication skills, enabling effective interaction with clients
* Tech-savviness, ability to quickly adapt to new systems and navigate across multiple government programs
Benefits and Opportunities
* Supportive team with ongoing training and development opportunities
* Ability to transition to different teams and work on-going with the organisation
* Weekly pay, online timesheet management
* Collaboration with a dedicated Hays consultant
About the Opportunity
This part-time position involves working a regular schedule with flexible hours available post-training. The successful candidate will gain valuable experience in a government setting while delivering excellent customer service.
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