Why Join Us?
* Accommodation and meals provided
* Competitive remuneration and benefits
* Live and work in one of Queensland's most unique and breathtaking regions
* Discounts on accommodation and tours across G'day Group properties nationwide
* Career development opportunities, structured training and on-the-job mentoring
About Undara
Say g'day to more of Australia at Undara, home to one of the world's longest lava tube cave systems, formed over 190,000 years ago. Located just three hours from Cairns and accessible via the Savannah Way, Undara offers a truly authentic outback experience in Tropical Far North Queensland.
The property blends history and nature, featuring restored railway carriages, pioneer huts and a swag tent village — creating unforgettable experiences that connect guests to place, people and nature.
About G'day Group
G'day Group is Australia's undisputed leader in regional travel, with over 90+ properties and a network of more than 300 holiday parks across the country's most spectacular destinations. We exist to bring people, places and communities closer together through exceptional travel experiences.
The Role
As Reservations Manager, you will oversee and manage all accommodation and touring reservations at Undara. This is a hands-on role ideal for someone who enjoys variety, thrives in a guest-focused environment and values being part of a close-knit, remote team.
You will manage bookings across a diverse range of offerings, from budget accommodation to premium, all-inclusive experiences, while delivering consistently high levels of customer service to direct guests, trade partners and group bookings.
Key Responsibilities
* Manage and process accommodation and tour reservations accurately and efficiently
* Respond to high volumes of enquiries via phone, email and social media
* Deliver exceptional customer service at every touchpoint
* Provide detailed information to guests and process payments
* Confirm, amend and cancel reservations as required
* Coordinate bookings for guests with special needs
* Support promotions and work closely with onsite teams
* Maintain strong attention to detail across all administrative tasks
Skills & Experience
* Experience in reservations, sales or customer service (tourism or hospitality preferred)
* Familiarity with NewBook or RMS (highly regarded)
* Excellent communication and interpersonal skills
* Professional phone manner and strong written communication
* Confident working across multiple systems simultaneously
* Proactive, adaptable and solutions-focused mindset
* Current Australian driver's licence
Additional Information
This role includes manual handling tasks such as lifting up to 20kg, kneeling, squatting, handling chemicals and operating machinery.
Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance.
G'day Group is committed to Environmental, Social and Governance (ESG) principles. Our evolving five-year ESG strategy focuses on fostering safe, inclusive workplaces, supporting the communities we operate in, and protecting our environment.
Discover more to life — APPLY NOW and make Undara your workplace.