Overview
Join to apply for the
Customer Support Officer Connections Help Centre - Part-time
role at
South East Water
This is a 12 month maximum term opportunity. This is a part-time position offering approximately
25 hours per week
. Our ideal working hours are
Monday to Friday, 10:00 AM – 3:00 PM
, however we're happy to offer flexibility for the right candidate.
Responsibilities
Connection and development enquiries via phone, email, face-to-face, and Pulse Cases
Asset and property sewerage plan information
Dial Before You Dig requests
Tapping bookings and meter installation enquiries
Service connection queries for potable water, recycled water, and sewerage
Sewer Backlog and ECO Connection Program support
Build-over asset enquiries
Preliminary advice on subdivisions, developments, and asset protection
Interpretation and communication of South East Water's policies and servicing guidelines
Who are you?
Our Ideal Candidate Has
Strong commitment to delivering exceptional customer service and exceeding expectations
Proven experience in face-to-face customer interactions, including handling complex queries with professionalism
Excellent communication, negotiation, and problem-solving skills with a positive, customer-first approach
Ability to provide clear advice on South East Water's policies, procedures, and development guidelines
Understanding of the land and property development industry and its role within the community
Sound knowledge of relevant legislation and standards, including the Water Act, Planning and Environment Act, Subdivision Act, and Melbourne Retail Water Agencies Codes
What's in it for you?
Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.
Life insurance and salary continuance.
Additional leave offerings, such as cultural and ceremonial leave and study leave.
Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking.
Opportunity to be part of great initiatives involving the local community
This role is remunerated at Level 2. The full-time equivalent salary range is $84,497 – $91,380 per annum plus superannuation, with the final offer commensurate with experience and part-time hours.
Other information
We're for everyone — diverse, inclusive, and belonging. Applications encouraged from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures.
We encourage applicants who need reasonable adjustments during interviews to contact our Talent team at .
To be considered, you must hold unrestricted working rights for the period of employment at the time of application. Successful candidates will undergo pre-employment checks, including a police records check.
We operate a 24/7 service environment. This role does not involve after-hours rostered duty, but may require out-of-hours support from time to time.
Click here to check out the position description. Applications close Wednesday 17th September.
Visit southeastwater.com.au to learn more about us and how we serve our customers.
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