Corporate Travel Consultant – VIP
Role Overview
We are seeking a highly skilled Corporate Travel Consultant to join our team at American Express Global Business Travel.
Key Responsibilities
* Advise and arrange travel for corporate business customers, including individuals and groups in the US
* Conduct analysis and research on travel options to proactively anticipate traveler needs and sell additional services
* Arrange and book domestic and international business travel for air, road, rail, and accommodations using one of our Global Distribution System's (GDS)
* Ensure compliance with customers' agreed travel policy, service provider policies, and regulatory requirements
* Provide exceptional customer service, utilizing positive telephone service techniques and addressing special requests
* Collaborate with colleagues to coach, mentor, and provide constructive feedback to improve service levels
Requirements
* Passion for delivering excellence in client service, including proactive anticipation of needs
* Native GDS expertise (Sabre, Apollo, Amadeus)
* Minimum 3 years of corporate travel experience, including fares, ticketing, car, hotel, air, and rail travel
* Experience handling VIP Corporate Travel is required
* Excellent professional communication (written and verbal) skills
* Attention to detail and ability to maintain confidentiality
* Ability to resolve customer issues quickly and independently or with suppliers
* Partnership and willingness to provide feedback
What We Offer
* Flexible benefits tailored to each country, starting from your first day, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources
* Travel perks, such as discounts on flights, hotels, cruises, and car rentals from major providers
* Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first
* Inclusive culture championed through global INclusion Groups centered around common identities or initiatives
EEO Statement
American Express Global Business Travel is an equal opportunity employer. We welcome applications from all qualified candidates without regard to age, sex, gender, pregnancy, race, color, citizenship, religion, disability, or any other protected characteristic.