Role and Employment Details
* Full-time, fixed-term role until 16/10/2026 | 7.25 hr days Monday-Friday
* Role based in Woonona, Singleton or Speers Point with onsite parking
* Hybrid working available after training period
Claims Officer, Worker Services
About the role
Coal Services is looking for a Claims Officer to support the Worker Services team on full-time, fixed-term contracts until 16/10/2026.
As a Claims Officer with Coal Mines Insurance (CMI), you will be responsible for the efficient and effective management of claims-related administration and customer-service activities.
Your main responsibilities will include:
* Accurate and timely payment of accounts
* Registration of claims and early notifications
* Efficient management of customer claims administration, mail, phone enquiries and file management
* Ability to meet KPI targets in a timely manner
* Active participation in ongoing projects under management
About you
Your education, experience and skills will include:
* Business Administration Certificate (essential)
* Strong computer skills especially with Adobe and Microsoft Office
* Team player with a focus on customer service excellence
* Professional phone manner with clear verbal and written communication skills
* Excellent attention to detail and commitment to learning
* Organisational skills and ability to prioritise
* Demonstrated behaviours aligned to our company values and culture - we care, we work together, we make a difference
What we offer
* Check out our Benefits page to learn more about our Employee Value Proposition!
* Friendly and supportive team culture
* Remote working up to 3 days/week once trained (subject to business needs)
* 7.25-hour days, Monday to Friday
* 5 weeks annual leave
* 18 days personal leave & 3 days family and emergency leave (pro rata)
* Superannuation co-contribution scheme
* Additional company holidays at Easter and Christmas
* Access to onsite gym and onsite parking
* Professional Development days
* Reward and Recognition program to celebrate your success
* Retailer discounts through Smart Spending App
#J-18808-Ljbffr