Client Services and Sample Receipt Coordinator
Location: ALS Canberra, Australian Capital Territory, Australia
At ALS, we encourage you to dream big. When you join us, you'll be part of a global team harnessing the power of scientific testing and data‑driven insights to build a healthier future.
We are currently seeking a Client Services and Sample receipt Co‑ordinator to join our high‑performing team committed to exceeding client expectations in Canberra. This role involves a variety of laboratory tasks, including sample receipt and processing, in a fast‑paced environment where precision and efficiency are essential.
Responsibilities
* Develop and maintain high‑quality relationships with new and existing clientele.
* Liaise with clients on queries and quotations.
* Attend regular client meetings.
* Set priorities internally to achieve client turnaround times and monthly financial targets.
* Ensure sample registration is completed in a timely fashion.
* Promote and encourage personal growth and effective communication with the team.
* Communicate with other ALS laboratories regarding ambiguities in sample paperwork or the condition of the samples received.
* Conduct annual PMRs.
* Ensure the efficient running of sample receipt and client services through optimising staff numbers, cross‑training staff and maintaining productivity outputs.
* Ensure front‑end staff maintain an excellent service level to all customers.
* Support and contribute towards business improvement.
* Other duties related to the role.
Essential Requirements
* A tertiary science (Micro/ Chemistry) qualification.
* Excellent attention to detail, communications and organisational skills in a fast‑paced work environment.
* Dedication to safe, quality laboratory practices.
* Strong commitment to client service.
* A positive work attitude, willingness to learn new skills and to be a great team player.
* Ability to work well independently.
* Sound judgement and an effective problem‑solving approach.
During the holiday period we will have limited recruitment support from 22 December to 7 January.
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Equal Opportunity
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a citizen or permanent resident of the country you are applying for, or hold or be able to obtain a valid working visa.
How to Apply
Please apply online and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.
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