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Head Of People Success at Jacaranda Finance
So, who are we? Well, we're not your average lender and we're definitely not your average workplace
We're an Australian-owned, operated, fully online digital lender providing fast and flexible loans to everyday Australians. Our mission is to help customers have a better financial future by improving their credit scores through inclusive access to finance, comprehensive credit reporting and transparent financial education.
Over the past decade, we've grown from a two-person operation to a specialist team of over 80 dedicated team members - and three dogs We've assisted hundreds of thousands of customers in accessing the finance they need, we've become one of the highest-rated consumer lenders in the country, and won numerous awards for our efforts
And we're not stopping there. As a Great Place to Work certified organisation, we're committed to creating a positive and supportive environment where our team members thrive. If you're passionate about tech, finance, and making a real difference in people's lives, this is your chance to join us on our exciting journey
About the Role :
Are you a natural storyteller who loves turning words into action? Do you get a buzz out of crafting content that connects with people and drives results?
We're looking for a passionate and creative Marketing and Communications Specialist to help amplify our voice and shape how we engage with our customers and the wider community.
This isn't your average content role, you'll be writing sharp, high-performing content across a wide mix of channels, from emails and SMS to social media, push notifications, web, and more. You'll play a hands-on role in building and refining customer journeys, elevating our brand presence, and supporting national marketing campaigns. Reporting to our Senior Communications Manager, this role is perfect for a mid-level marketer ready to step up and make a big impact at one of Australia's fastest-growing digital lenders.
What You'll Be Doing :
* Write and edit compelling content across multiple formats and channels — EDM, SMS, social, website, and more.
* Build out automated customer journeys that are engaging and conversion-focused.
* Own and manage social media copywriting and scheduling.
* Create and maintain content calendars that align with broader campaign strategies.
* Collaborate with the wider marketing and product teams to drive messaging consistency and performance.
* Use insights and data to guide content decisions and continuously optimise.
What You'll Bring
* 3+ years' experience in marketing, content, or communications roles.
* Strong writing and editing skills, you love language and know how to make it work hard.
* Confidence working across various platforms, tools, and content types.
* A strong understanding of customer behaviour, segmentation, and conversion strategies.
* Bonus points for experience with marketing automation platforms and customer lifecycle campaigns.
* Strategic thinking and the ability to turn ideas into actionable outcomes.
Why Work With Us?
At Jacaranda Finance, we believe in doing great work and having fun along the way. Here's a taste of what you can expect :
* Professional development support — Up to $1,000 each year for courses, training, or experiences that grow your career.
* Career progression — We hire for potential and support internal movement across teams.
* Hybrid flexibility — Enjoy the best of both worlds with time at home and in our Milton office.
* Office perks — Free coffee every day from our favourite local café, breakout spaces filled with greenery, and regular visits from our three very loveable office dogs.
* Recognition culture — From monthly core value awards to team bonding and company-wide celebrations — we believe in celebrating wins.
* Structured feedback and growth — Monthly 1 : 1s and quarterly reviews help you stay on track, aligned, and supported.
* Community impact — Everyone gets one paid volunteer day per year to give back to a cause they care about.
This is your opportunity to join a high-performing, purpose-driven team where your voice matters, your ideas are welcomed, and your work has a direct impact.
Ready to make your mark? Apply now
Please note : This is a hybrid role based in Brisbane and must be performed from our Milton office. Applicants must have full working rights in Australia and be currently located in Brisbane or willing to relocate.
Seniority level
* Seniority levelAssociate
Employment type
* Employment typeFull-time
Job function
* Job functionMarketing
* IndustriesFinancial Services and Advertising Services
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