Are you interested in a role that helps families during difficult times?
Pursuing a career as an administration professional can be a rewarding experience, especially when it involves supporting people through emotional periods in their lives.
This position at InvoCare is an integral part of our funeral services team. It will offer you new skills, personal growth, and development opportunities. You will have the chance to earn qualifications and progress your career in a personally rewarding industry.
Job Responsibilities:
* Act as the first point of contact for clients, visitors, and telephone inquiries
* Maintain a welcoming, neat, and tidy reception area that reflects a professional image
* Provide administrative support to the team (data entry, preparing letters, presentations)
* Receive payments and issue accounts and associated correspondence
* Identify service requirements with sensitivity to client grief, beliefs, traditions, and rituals
* Maintain up-to-date knowledge of products and services
* Complete funeral documentation accurately and on time
* Explain costs and payment terms clearly
* Liaise with service providers, such as clergy, florists, newspapers, and other suppliers
Requirements:
* Experience in a service-driven organization
* Competent keyboard/computing and telephone operating skills
* Be people-oriented and communicate effectively both in-person and on the telephone
* Be sensitive to grieving people, their values, and beliefs and possess a level of comfort working with the deceased
* Interpersonal skills to work in a close team environment and proactively support the team
* Willingness and motivation to undertake training and development programs
* The ability to respond appropriately to client/family concerns
* A sense of ease working with grieving families and the deceased
* Current status as Justice of the Peace or eligibility to become certified
* A current unrestricted driver's license
Benefits:
* You may not have considered this industry before, but we provide vital services to families to assist them to celebrate the lives of their loved ones in a way that they would have wanted.
* Reward and recognition programs
* Tailored induction and training programs
* Well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client family experience
* Networking opportunities across the business and with peers
* Birthday and paid parental leave
* Free access Employee Assist Programs
We are committed to building a respectful, diverse, and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.